@article{2987473,
    title = "A handoffs software led to fewer errors of omission and better provider satisfaction: A randomized control trial",
    author = "Kashiouris, M.G. and Stefanou, C. and Sharma, D. and Yshii-Tamashiro, C. and Vega, R. and Hartigan, S. and Albrecht, C. and Brown, R.H.",
    journal = "Journal of Patient Safety",
    year = "2020",
    volume = "16",
    number = "3",
    pages = "194-198",
    publisher = "Lippincott Williams and Wilkins",
    issn = "1549-8417, 1549-8425",
    doi = "10.1097/PTS.0000000000000340",
    keywords = "controlled study;  female;  health care personnel;  human;  male;  medical error;  psychology;  randomized controlled trial;  satisfaction;  software, Female;  Health Personnel;  Humans;  Male;  Medical Errors;  Personal Satisfaction;  Software",
    abstract = "Background Computer-assisted communication is shown to prevent critical omissions ("errors") in the handoff process. Objective The aim of the study was to study this effect and related provider satisfaction, using a standardized software. Methods Fourteen internal medicine house officers staffed 6 days and 1 cross-covering teams were randomized to either the intervention group or control, employing usual handoff, so that handoff information was exchanged only between same-group subjects (daily, for 28 days). Results In the intervention group, fewer omissions (among those studied) occurred intravenous access (17 versus 422, P < 0.001), code status (1 versus 158, P < 0.001), diet/nothing per mouth (28 versus 477, P < 0.001), and deep venous thrombosis prophylaxis (17 versus 284, P < 0.001); duration to compose handoff was similar; and physicians perceived less workload adjusted for patient census and provider characteristics (P = 0.004) as well as better handoff quality (P < 0.001) and clarity (P < 0.001). Conclusions The intervention was associated with fewer errors and superior provider satisfaction. © Wolters Kluwer Health, Inc. All rights reserved."
}