@article{3063657,
    title = "Context monitoring for improved system performance and QoE",
    author = "Metzger, F. and Hoßfeld, T. and Skorin-Kapov, L. and Haddad, Y. and Liotou, E. and Pocta, P. and Melvin, H. and Siris, V.A. and Zgank, A. and Jarschel, M.",
    journal = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",
    year = "2018",
    volume = "LNCS 10768",
    pages = "23-48",
    publisher = "Springer-Verlag",
    doi = "10.1007/978-3-319-90415-3_2",
    keywords = "Multimedia systems;  Semantics, Context factors;  Context information;  Context monitoring;  Context-Aware;  Monitoring and management;  Physical factors;  Qoe managements;  Technical realization, Multimedia services",
    abstract = "Whereas some application domains show a certain consensus on the role of system factors, human factors, and context factors, QoE management of multimedia systems and services is still faced with the challenge of identifying the key QoE influence factors. In this chapter, we focus on the potential of enhancing QoE management mechanisms by exploiting valuable context information. To get a good grip on the basics we first discuss a general framework for context monitoring and define context information, including technical, usage, social, economic, temporal, and physical factors. We then iterate the opportunities and challenges in involving context in QoE monitoring solutions, as context may be, e.g., hard to ascertain or very situational. The benefits of including context in QoE monitoring and management are demonstrated through use cases involving video flash crowds as well as online and cloud gaming. Finally, we discuss potential technical realizations of context-aware QoE monitoring and management derived based on the SDN paradigm. © The Author(s) 2018."
}