@article{3155513,
    title = "Health services and the treatment of immigrants: data on service use,
interpreting services and immigrant staff members in services across
Europe",
    author = "Kluge, U. and Bogic, M. and Deville, W. and Greacen, T. and Dauvrin, M. and and Dias, S. and Gaddini, A. and Jensen, N. Koitzsch and and Ioannidi-Kapolou, E. and Mertaniemi, R. and Puipcinos i Riera, R. and and Sandhu, S. and Sarvary, A. and Soares, J. J. F. and Stankunas, M. and and Strassmayr, C. and Welbel, M. and Heinz, A. and Priebe, S.",
    journal = "European Psychiatry",
    year = "2012",
    volume = "27",
    number = "2",
    pages = "S56-S62",
    publisher = "ELSEVIER FRANCE-EDITIONS SCIENTIFIQUES MEDICALES ELSEVIER",
    issn = "0924-9338",
    doi = "10.1016/S0924-9338(12)75709-7",
    keywords = "Immigrants; Service use; Interpreting service; Staff diversity; Europe",
    abstract = "Background.- The number of immigrants using health services has
increased across Europe. For assessing and improving the quality of care
provided for immigrants, information is required on how many immigrants
use services, what interpreting services are provided and whether staff
members are from immigrant groups.
Methods.- Structured interviews were conducted with 15 health services
(9 primary care, 3 emergency departments, 3 mental health) located in
areas with high immigrant populations in each of 16 European countries
(n=240). Responses were collected on the availability of data on service
use by immigrant patients, the provision of interpreting services and
immigrant staff members.
Results.- Data on service use by immigrants were recorded by only 15%
of services. More than 40% of services did not provide any form of
interpreting service and 54% of the services reported having no
immigrant staff. Mental health services were more likely to use direct
interpreting services, and both mental health and emergency services
were more likely to have immigrant staff members.
Discussion.- For assessing and improving the quality of care provided
for immigrants, there is a need to improve the availability of data on
service use by immigrants in health services throughout Europe and to
provide more consistent access to interpreting services. (C) 2012
Elsevier Masson SAS. All rights reserved."
}