@inproceedings{1042116,
    title = "Digital design of services based on the service flow concept: the IST DILEMMA project",
    author = "Constantinou, Anastasia and Tsakalos, Vassilios and Hatzaras, Panos and Koumpis, Adamantios and Manasaki, Maria and Spitadakis, Vassilis",
    year = "2001",
    pages = "301-309",
    publisher = "Εκδοτικός Οργανισμός Λιβάνη",
    booktitle = "8th Panhellenic Conference in Informatics Proceedings (Volume 2)"
}