@masterthesis{2857977, title = "Strategic customer behaviour in queuing systems with general service times", authorField = "Κασιμάτης, Βασίλειος", year = "2019", school = "ΠΜΣ Μαθηματικά, Εθνικό και Καποδιστριακό Πανεπιστήμιο Αθηνών" }