@masterthesis{2897937,
    title = "Ticket Queues - Modeling, Analysis and Strategic Customer Behavior",
    authorField = "Παλαμίδα, Μαρία",
    year = "2020",
    school = "ΠΜΣ Μαθηματικά, Εθνικό και Καποδιστριακό Πανεπιστήμιο Αθηνών"
}