Γ. Χονδροκούκης, Καθηγητής, ΠΑ.ΠΕΙ
Δ. Καραλέκας, Καθηγητής, ΠΑ.ΠΕΙ
Ι. Γιαννατσής, Επίκ. Καθηγητής, ΠΑ.ΠΕΙ
Introduction: Healthcare sector continues to face numerous emerging challenges, including increasing demand for improved service quality in order to remain competitive. Quality improvement requires some essential elements for success: health professionals should know what to do, how to do it, and be able to improve care procedures. In addition to what I previously mentioned, there is a global trend toward exploiting the potential of new technologies to enhance the quality and safety of health care. Implementations of new technologies are accompanied by multiple benefits as they lead to positive health outcomes of individuals and also lead to improved performance of health care providers, offering improved quality, cost savings and greater patient engagement to their own healthcare.
Purpose: The purpose of this dissertation is to systematically review the published literature and explore the potential impact of new technologies on the quality of health care.
Material and methods: A review of the literature, written in the English language, was carried out on PubMed for the period of January 2007 to July 2017. The eligibility criteria for study inclusion were developed using the acronym PICOS. The initial search resulted in 13200 articles, followed by restrictions on the type of studies (systematic reviews), the availability of the text of the articles (free full-text availability), the date of publication (01/01/2007 - 10/07/2017) and the reference population (human species). The final sample consisted of 18 studies.
Results: The study showed that the use of various applications of medical technology in the healthcare sector can significantly help workers and health service providers to improve the quality of health care services.
Conclusions: The majority of the studies agree that technologies can contribute to meaningful quality improvement in health care services. However, the biggest challenge lies in creating realistic expectations of what can be achieved through technology, without neglecting the contribution of the human factor.