Usability of e-government services: the case of citizens within the age range 55-70.

Postgraduate Thesis uoadl:2033021 253 Read counter

Unit:
Κατεύθυνση Εφαρμογές της Γνωσιακής Επιστήμης
Library of the School of Science
Deposit date:
2017-10-17
Year:
2017
Author:
Karachristou Ioanna
Supervisors info:
Mαρμαράς Νικόλαος, καθηγητής Ε.Μ.Π.
Ναθαναήλ Δημήτριος, επικουρος καθηγητής Ε.Μ.Π.
Τζαφέστα Ελπίδα, αναπληρώτρια καθηγήτρια Ε.Κ.Π.Α.
Original Title:
Μελέτη ευχρηστίας υπηρεσιών ηλεκτρονικής διακυβέρνησης: η περίπτωση των πολιτών 55-70 ετών.
Languages:
Greek
Translated title:
Usability of e-government services: the case of citizens within the age range 55-70.
Summary:
Two tasks were performed by 17 Greek older adults using an e-government webpage, while voice and mouse movement were being recorded. The collected data were qualitative and quantitative in nature. More precisely, we collected and analyzed completion time for each stage of each task, success rate, and number of errors occurred. Moreover utterances produced during the execution were analyzed using the Thematic Qualitative Analysis methodology in order to conclude to distinct categories, and then analyze them quantitatively. The errors were processed and analyzed using the same methodology and we made an attempt to estimate the mental models that generated them. The scope of this study was to document the pitfalls the active older adults face during completing their tasks in digital citizen services, and possibly hopefully to design thinking.
Main subject category:
Science
Other subject categories:
Technology - Computer science
Keywords:
usability, e-government, qualitative analysis, older adults, elderly, systems design.
Index:
No
Number of index pages:
0
Contains images:
Yes
Number of references:
55
Number of pages:
167
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