Summary:
In many applications customers arrive in a service system and decide whether to join it or not, without knowing the number of customers in the system. Later, the joining customers get informed about their position in the system and then they can decide wheter to stay in it or balk. The main question that arises from this description, is in what way this delayed information influence strategic customer behavior. In the first part of this MSc Thesis we present the main theory of Strategic Customers in Queueing Systems. In the second part, we present two papers with a dealyed information structure. In the third part, we present a new model with a delayed information structure and we try to analyze in what way this dealyed information influence strategic customer behavior.
