Assessment of patient satisfaction in certified and non-certified private dental clinics in the prefecture of Attica

Postgraduate Thesis uoadl:2876221 267 Read counter

Κατεύθυνση Σχεδιασμός και Διοίκηση Υπηρεσιών Υγείας
Library of the School of Health Sciences
Deposit date:
Zampa Evangelia
Supervisors info:
Σουλιώτης Κυριάκος, Αναπληρωτής Καθηγητής, Τμήμα Κοινωνικών και Πολιτικών Επιστημών, Πανεπιστήμιο Πελοποννήσου
Τούντας Ιωάννης, Καθηγητής, Ιατρική, ΕΚΠΑ
Καντζανού Μαρία, Επίκουρη Καθηγήτρια, Ιατρική, ΕΚΠΑ
Original Title:
Αξιολόγηση της ικανοποίησης ασθενών από πιστοποιημένα και μη πιστοποιημένα ιδιωτικά οδοντιατρεία στο νομό Αττικής
Translated title:
Assessment of patient satisfaction in certified and non-certified private dental clinics in the prefecture of Attica
Background. In recent years, the issue of quality assurance in health services has emerged in the forefront, with strong research and practical interest. In addition, there is a number of changes to health service users who nowadays have higher expectations of satisfaction, efficiency and quality of health services.
Aim of the study. The aim of the present study is to assess the satisfaction of patients and, by extension, the quality of the services provided both in certified and non-certified private dental practices in the prefecture of Attica, to highlight the difference in the services provided and the areas in which it appears.
Methodology. This is a qualitative study of the satisfaction of patients from private certified and non-certified dental practices in the prefecture of Attica using an anonymous and self-completed questionnaire. The aggregate sample collected is 317 patients within three months of the questionnaire being shared. In particular, the sample for certified dental places was 176 patients, while the sample of non-certified dental places was 141 patients. For the statistical analysis, the SPSS program for Windows version 25 was used, and the tables were created with Microsoft Excel 2010 based on the SPSS analysis data.
Results. The results showed differences between the social level of patients, the permanent residence of the participants as well as differences in the reason for choice and visit to each dental place, while in the pure part of the satisfaction of the services the differences were small. The questions with the most shared responses were those in the financial basis. Correlation coefficients did not show any statistically significant relationship between demographic characteristics and satisfaction, with the exception of the level of education of patients in certified dental clinics.
Conclusions. Although the results of the research showed little differences in the satisfaction of the patients between certified and non-certified dental clinics, these results are quite limited due to the small number of certified dental clinics in our country. Further research is needed to produce safer conclusions.
Main subject category:
Health Sciences
Dental care services, Quality of health services, Patients’ satisfaction, Health services’ certification
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