Investigation of patient satisfaction of services of primary helath care (PHC): the case of T.OM.Y of first regional administration of health

Postgraduate Thesis uoadl:2876234 587 Read counter

Unit:
Κατεύθυνση Σχεδιασμός και Διοίκηση Υπηρεσιών Υγείας
Library of the School of Health Sciences
Deposit date:
2019-06-18
Year:
2019
Author:
Gavrili Agathi
Supervisors info:
Σουλιώτης Κυριάκος, Αναπληρωτής Καθηγητής, Τμήμα Κοινωνικών και Πολιτικών Επιστημών, Πανεπιστήμιο Πελοποννήσου
Τούντας Ιωάννης, Καθηγητής, Ιατρική, ΕΚΠΑ
Καντζανού Μαρία, Επίκουρη Καθηγήτρια. Ιατρική, ΕΚΠΑ
Original Title:
Διερεύνηση της ικανοποίησης των ασθενών από τις παρεχόμενες υπηρεσίες Πρωτοβάθμιας Φροντίδας Υγείας (ΠΦΥ): Η περίπτωση των Τ.ΟΜ.Υ. της 1ης ΥΠΕ
Languages:
Greek
Translated title:
Investigation of patient satisfaction of services of primary helath care (PHC): the case of T.OM.Y of first regional administration of health
Summary:
This research is about a very important step of the health system which is Primary Health Care (PHC). PHC consists the first patient’s contact with the health system. In the majority of European countries and other countries universally, PHC plays a significant role in health system. Particularly, according to studies, the more advanced the PHC of a health system is, the more efficient and effective the health system is. It is fact that in Greece, the PHC has many deficiencies as far as health services and structure are concerned. The subject of the study focuses on investigating the efficient operation of new PHC structures.
In addition, another subject that is investigated is patients’ satisfaction of primary health services. Indeed, in the modern competitive environment, the perception of health users about the health services they receive is very important, as it can provide important information on the way the system works overall. Furthermore, through the given opportunity to patients to express what bother them, it is possible for the health system to be improved.
Main subject category:
Health Sciences
Keywords:
Primary Health Care, Patient Satisfaction, TOMY, Evaluation of services provided, Quality of services
Index:
No
Number of index pages:
0
Contains images:
Yes
Number of references:
86
Number of pages:
108
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