Κατεύθυνση Σχεδιασμός και Διοίκηση Υπηρεσιών ΥγείαςLibrary of the School of Health Sciences
Σουλιώτης Κυριάκος, Αναπληρωτής Καθηγητής, Τμήμα Κοινωνικών και Πολιτικών Επιστημών, Πανεπιστήμιο Πελοποννήσου
Τούντας Ιωάννης, Καθηγητής, Ιατρική, ΕΚΠΑ
Καντζανού Μαρία, Επίκουρη Καθηγήτρια. Ιατρική, ΕΚΠΑ
Διερεύνηση της ικανοποίησης των ασθενών από τις παρεχόμενες υπηρεσίες Πρωτοβάθμιας Φροντίδας Υγείας (ΠΦΥ): Η περίπτωση των Τ.ΟΜ.Υ. της 1ης ΥΠΕ
Investigation of patient satisfaction of services of primary helath care (PHC): the case of T.OM.Y of first regional administration of health
This research is about a very important step of the health system which is Primary Health Care (PHC). PHC consists the first patient’s contact with the health system. In the majority of European countries and other countries universally, PHC plays a significant role in health system. Particularly, according to studies, the more advanced the PHC of a health system is, the more efficient and effective the health system is. It is fact that in Greece, the PHC has many deficiencies as far as health services and structure are concerned. The subject of the study focuses on investigating the efficient operation of new PHC structures.
In addition, another subject that is investigated is patients’ satisfaction of primary health services. Indeed, in the modern competitive environment, the perception of health users about the health services they receive is very important, as it can provide important information on the way the system works overall. Furthermore, through the given opportunity to patients to express what bother them, it is possible for the health system to be improved.
Main subject category:
Primary Health Care, Patient Satisfaction, TOMY, Evaluation of services provided, Quality of services