Unit:
Κατεύθυνση Σχεδιασμός και Διοίκηση Υπηρεσιών ΥγείαςLibrary of the School of Health Sciences
Supervisors info:
Κυριάκος Σουλιώτης, Αναπληρωτής Καθηγητής, Σχολή Κοινωνικών και Πολιτικών Επιστημών, Πανεπιστήμιο Πελοποννήσου, Επιβλέπων
Ιωάννης Τούντας, Καθηγητής, Ιατρική Σχολή, ΕΚΠΑ
Μαρία Καντζανού, Επίκουρη Καθηγήτρια, Ιατρική Σχολή, ΕΚΠΑ
Original Title:
Αξιολόγηση του 5ου Δημοτικού Ιατρείου Αθηνών
Translated title:
Evaluation of 5th Clinic of Municipality of Athens
Summary:
Theoretical background
In recent years, the concept of patient and staff satisfaction is considered of high importance due to its use as quality indicator.
Objective
This master thesis attempts to explore the quality of the services provided primary health care and the satisfaction of the employees and the servicers of the 5thmulti-purpose clinic of municipality of Athens.
Method
Quality field research was carried out. A sample of 255 people was selected by simple random sampling to measure client satisfaction. In addition, questionnaires were answered by 27 employees. The questionnaires were collected through structured interviews and participation was voluntary. The survey was conducted from 17/12/2018 to01/03/2019. The results were analyzed using the SPSS 21.00 statistical package. A weighted reliability questionnaire was used and Cronbach’s alpha was calculated.Categorical variables are presented as absolute (n) and relative (%) frequencies. Quantitative variables are presented as the mean and the standard deviation. Kolmogorov-Smirnov test and regularity charts were used to check the normal distribution of quantitative variables.The t control (student’s t-test ), dispersal analysis, Pearson correlation coefficient, and spearman were used to investigate correlations.
Results
90.6% of the respondents said that they were very or extremely satisfied with all the services provided and 94,6 %said that they were very to extremely satisfied with the behavior of the executive of multipurpose clinic who served them. 62.9% of employees say they are very or extremely satisfied with the quality of work overall and the majority of workers had neutral attitude about opportunities for education. However, they report significant problems such a lack of materials, consumables, medical equipment, improper space formation and lack of staff.
Conclusions
The municipal Clinics constitute a primary health care body which acquires powers by increasing number of patients being served and their positive feedback. On the weakness, it is necessary to takeinitiatives to address the shortcomings.
Main subject category:
Health Sciences
Keywords:
Primary health care, Quality, Satisfaction, Municipal Clinics, Health professionals
