Total Quality Management in public hospitals. Do the soft aspects of TQM affect job satisfaction and employees’ commitment?

Postgraduate Thesis uoadl:2930231 137 Read counter

Unit:
Κατεύθυνση Σχεδιασμός και Διοίκηση Υπηρεσιών Υγείας
Library of the School of Health Sciences
Deposit date:
2020-12-10
Year:
2020
Author:
Malamatenios Vasileios
Supervisors info:
Κυριάκος Σουλιώτης Καθηγητής, Πολιτικής υγείας, Σχολή Κοινωνικών και Πολιτικών Επιστημών, Πανεπιστήμιο Πελοπονήσσου
Γιάννης Τούντας, Καθηγητής Κοινωνικής και Προληπτικής Ιατρικής, ΕΚΠΑ
Μαρία Καντζανού, Επίκουρη Καθηγήτρια Επιδημιολογίας και Προληπτικής Ιατρικής, ΕΚΠΑ
Original Title:
Διοίκηση ολικής ποιότητας σε δημόσια νοσοκομεία. Επηρεάζουν οι ήπιες πτυχές της ΔΟΠ την ικανοποίηση από την εργασία και τη δέσμευση των εργαζομένων;
Languages:
Greek
Translated title:
Total Quality Management in public hospitals. Do the soft aspects of TQM affect job satisfaction and employees’ commitment?
Summary:
Abstract
Background: Few empirical studies approach TQM on the part of employees and so far none has linked the key elements of the soft aspects of TQM with employee satisfaction and commitment in public hospitals in Greece.
Aim: This thesis aims to investigate whether the soft aspects of TQM affect the employee’s satisfaction from their work and their commitment to the organization, capturing and analyzing the opinion of the employees at the Santorini’s Hospital in Greece.
Material- Methods: According to the hypotheses, an appropriate conceptual model was constructed and tested. The data was obtained from 150 employees, through a customized and verified questionnaire posted on Google Forms. The hypotheses were tested using multivariate regression analysis and finally the relationship between job satisfaction and employee commitment were tested by using simple linear regression analysis.
Results: Two of the nine soft aspects of TQM have a positive effect on job satisfaction and five have a corresponding impact on commitment to the organization. It was also found that employee commitment to the organization has a positive correlation with job satisfaction
Conclusions: The research provides to the hospital administration the opportunity to focus on factors that increase job satisfaction and employee’s commitment to the organization and potentially contribute to increasing efficiency and effectiveness.
Main subject category:
Health Sciences
Keywords:
Total quality management (TQM), Empowerment, Involvement, Patient focus
Index:
No
Number of index pages:
88
Contains images:
No
Number of references:
211
Number of pages:
88
Διπλωματική ΔΟΠ & Ικανοποίηση εργαζομένων - Νοσ. Σαντορίνης - Μαλαματένιος_1593786318 (2).pdf (3 MB) Open in new window