Ερευνητικό υλικό ΕΚΠΑ
Τμήμα Πληροφορικής & Τηλεπικοινωνιών

Transformation through Provocation? Designing a `Bot of Conviction' toChallenge Conceptions and Evoke Critical Reflection

Αγγλικά

Can a chatbot enable us to change our conceptions, to be critically
reflective? To what extent can interaction with a technologically
“minimal” medium such as a chatbot evoke emotional engagement in
ways that can challenge us to act on the world? In this paper, we
discuss the design of a provocative bot, a “bot of conviction”,
aimed at triggering conversations on complex topics (e.g. death, wealth
distribution, gender equality, privacy) and, ultimately, soliciting
specific actions from the user it converses with. We instantiate our
design with a use case in the cultural sector, specifically a Neolithic
archaeological site that acts as a stage of conversation on such hard
themes. Our larger contributions include an interaction framework for
bots of conviction, insights gained from an iterative process of
participatory design and evaluation, and a vision for bot interaction
mechanisms that can apply to the HCI community more widely.

2019

Roussou, Maria
Perry, Sara
Katifori, Akrivi
Vassos, Stavros
and Tzouganatou, Angeliki
McKinney, Sierra

ASSOCIATION FOR COMPUTING MACHINERY

CHI 2019: PROCEEDINGS OF THE 2019 CHI CONFERENCE ON HUMAN FACTORS INCOMPUTING SYSTEMS

Chatbots; conversational agents; UX design; provocative interaction;
emotional engagement; cultural informatics

https://doi.org/10.1145/3290605.3300857

10.1145/3290605.3300857

https://pergamos.lib.uoa.gr/uoa/dl/object/3182957