Intercultural conflict during nursing care

Postgraduate Thesis uoadl:3388567 9 Read counter

Κατεύθυνση Διαχείριση Κρίσεων στον Τομέα της Υγείας
Library of the School of Health Sciences
Deposit date:
Vermpi Eirini
Supervisors info:
Παρασκευή Αποστολάρα, Επίκουρη καθηγήτρια, Τμήμα Νοσηλευτικής, ΠΑΔΑ
Αθηνά Καλοκαιρινού, Καθηγήτρια, Τμήμα Νοσηλευτικής, ΕΚΠΑ
Βενετία-Σοφία Βελονάκη, Αναπληρώτρια Καθηγήτρια, Τμήμα Νοσηλευτικής, ΕΚΠΑ
Original Title:
Διαπολιτισμικές συγκρούσεις στη νοσηλευτική φροντίδα
Translated title:
Intercultural conflict during nursing care
Introduction: Western, and other, societies are increasingly moving towards multiculturalism. An individual’s cultural background significantly contributes to shaping their beliefs about health, expectations, behavior and their overall attitude towards healthcare professionals. When cultural values of individuals differ drastically, they can be led to misunderstandings, misinterpretations, disagreements or even conflicts. Such conflicts, triggered or intensified by cultural differences, are termed intercultural conflicts and are a common phenomenon, especially in environments like healthcare structures where stress and tensions are endemic. Intercultural conflicts in nursing care have multiple and complex implications both for anyone directly involved but the functioning of healthcare systems in general

Purpose: The purpose of this study is to explore and describe the phenomenon of intercultural conflicts in nursing care

Methods: This study constitutes a systematic review with a narrative synthesis of results

Results: Intercultural conflicts are a prevalent phenomenon in healthcare structures and have visible and measurable effects on patient outcomes and the smooth operation of healthcare systems. The three main cultural factors that constitute points of cultural friction between nurses and patients/caregivers are the communication gap(due to language and/or communication style, differing expectations for what is good patient care and different perceptions regarding end of life care and the decision-making processes around it.

Conclusions: Managing intercultural conflicts in nursing care is an integral part of providing effective and culturally sensitive healthcare services. Therefore, staff education in the principles of intercultural competence is essential, along with the establishment of protocols and procedures at the organizational and healthcare system levels. More quantitative research is needed to have a better understanding of the actual scope of the phenomenon, as the majority of the current literature focuses on the qualitative characteristics of intercultural conflicts.
Main subject category:
Health Sciences
Intercultural conflict, Intercultural nursing, Cultural competence, Nursing care
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