Summary:
This dissertation analyzes the strategic behavior of customers who are going to enter a queue system. In particular it deals with four systems. Making an introduction to the simple Markov model, he continues with an extension of this in which customers do not have a fixed fee, but their fee is described by a random variable that follows a uniform distribution. The paper then analyzes the system where there is a server that implements an N-break policy with homogeneous clients and concludes with the extension of the previous system to heterogeneous clients.
