Unit:
Κατεύθυνση Στατιστική και Επιχειρησιακή ΈρευναLibrary of the School of Science
Supervisors info:
Αντώνης Οικονόμου Αναπλ. Καθηγητής ΕΚΠΑ (επιβλέπων), Κωνσταντίνος Μηλολιδάκης Αναπλ. Καθηγητής ΕΚΠΑ, Απόστολος Μπουρνέτας Καθηγητής ΕΚΠΑ
Original Title:
Η Επίδραση της Πληροφόρησης στη Στρατηγική Συμπεριφορά των Πελατών σε Συστήματα Εξυπηρέτησης
Translated title:
The Effect of Information on the Strategic Behavior of Customers in Service Systems
Summary:
The objective of this thesis is the study of the strategic customer behavior in
the standard single-server Markovian queue (M/M/1 queue) with observing and
non-observing customers. More concretely, we consider an M/M/1 queue, where a
fraction p of the customers are observing, whereas a fraction 1-p of them are
non-observing, and we determine the equilibrium strategy profiles with respect
to the dilemma of joining/balking. Moreover, we compare the equilibrium
strategies, that can be considered as the result of selfish customer behavior,
with the socially optimal strategies, via the Price of Anarchy and we compute
the profit rate function of the administrator of the system. Finally, we
present several results on the influence of the information that receive the
customers on the profit rate of the administrator of the system in the case of
the M/M/1 queue with non-observing customers and a random parameter.
Keywords:
Queueing models, Service systems, Game theory, Individual optimization, Social optimization
